Euclid Terms of Service

Last Updated: July 4, 2026
Company: KnowRisk Inc. d/b/a Voltaire, operating the Euclid product ("Euclid," "Voltaire," "we," "us," or "our")
Contact: legal@euclidqa.com
Mailing Address: 7201 W. Lake Mead Blvd., Suite 108, Las Vegas, NV 89128

These Terms of Service (the "Terms") govern access to and use of Euclid, including euclidqa.com, the Euclid web application, APIs, integrations, documentation, rule packs, support services, and related services (collectively, the "Service").

By creating an account, clicking to accept, signing an order form, or using the Service, you agree to these Terms. If you use the Service on behalf of a company, insurer, TPA, independent adjusting firm, law firm, or other organization, you represent that you have authority to bind that organization. In that case, "Customer" means that organization, and "you" means both Customer and each Authorized User, as applicable.

Human review required. Euclid is a claim-file QA and review-assistance tool. It does not make coverage determinations, issue legal advice, act as an insurer, act as a licensed adjuster, or replace professional judgment. Customer remains responsible for every claim decision, communication, payment decision, denial, reserve action, regulatory filing, and other claims-handling activity.

1. Definitions

"Authorized User" means an employee, contractor, adjuster, reviewer, administrator, or other individual authorized by Customer to access the Service under Customer's account.

"Customer Data" means data, files, documents, content, information, prompts, configurations, carrier rules, guidelines, templates, endorsements, claim materials, photographs, estimates, general loss reports, declarations pages, correspondence, user comments, dismissals, and other materials submitted to or generated within the Service by or for Customer. Customer Data includes personal information contained in claim files.

"Findings" means flags, confidence grades, explanations, suggested QA issues, triage items, analytics, reports, and other outputs generated by the Service from Customer Data.

"Order Form" means an ordering document, online checkout, quote, statement of work, or other written agreement accepted by Customer and Voltaire that describes a subscription, trial, plan, usage allowance, professional services, fees, or other commercial terms.

"Review" means a claim-file analysis, sweep, resubmission, or other usage unit counted by the Service or stated in an Order Form.

"Usage Data" means technical, diagnostic, operational, and aggregated data about the performance, security, and use of the Service, excluding Customer Data in identifiable form.

"Voltaire Technology" means the Service, software, models, workflows, user interface, APIs, integrations, documentation, rule libraries, QA logic, analytics, templates, know-how, inventions, and other technology used to provide Euclid.

2. Scope and Order of Precedence

These Terms apply to the Service unless Customer and Voltaire sign a separate master subscription agreement or other written agreement that expressly supersedes these Terms.

If there is a conflict, the following order controls: (1) a signed agreement, (2) an Order Form, (3) a data processing addendum or business associate agreement, but only for its subject matter, (4) these Terms, and (5) documentation or website materials.

3. Accounts and Administration

Customer must provide accurate account, billing, and administrative information and keep it current. Customer is responsible for all activity under its accounts and for maintaining the confidentiality of credentials, SSO configurations, API keys, and integration tokens.

Customer will ensure that Authorized Users use the Service only for Customer's internal business purposes and in compliance with these Terms. Customer must promptly disable access for any Authorized User who no longer needs access or is no longer authorized.

Customer must notify Voltaire promptly of any suspected unauthorized access, credential compromise, or security incident involving the Service.

4. Access Rights; Subscriptions; Trials

Subject to these Terms and any applicable Order Form, Voltaire grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the subscription term to access and use the Service for Customer's internal claim-file QA, triage, review, training, audit, and operational purposes.

4.1 Plans and Usage Limits

Customer's plan may include limits on Reviews, seats, reviewer/admin users, integrations, API usage, storage, support, carrier rule packs, reports, or other features. Usage above plan limits may result in overage fees, throttling, or suspension of additional usage, as stated in the Order Form or pricing page.

Unless an Order Form states otherwise, a Review is counted when a claim file or material portion of a claim file is submitted for an automated sweep. Re-runs, resubmissions, or materially changed claim files may count as additional Reviews.

4.2 Free Trial and Evaluation Use

If Voltaire offers a free trial, evaluation, pilot, or beta account, the trial is provided for evaluation only. Unless otherwise stated at signup or in an Order Form, the initial free trial includes up to ten Reviews and does not require a credit card.

Trial and beta features may be modified, limited, suspended, or discontinued at any time. Trial and beta features are provided "as is," without service-level commitments, warranties, indemnities, or support obligations, to the maximum extent permitted by law.

4.3 Beta Features

Voltaire may make alpha, beta, preview, experimental, or pre-release features available. Customer may choose whether to use them. Beta features may be incomplete, inaccurate, unavailable, or materially changed before general release. Customer should not use beta features in production claims workflows unless Customer accepts those risks and maintains appropriate human review.

5. Customer Data

5.1 Ownership

As between Customer and Voltaire, Customer owns Customer Data. These Terms do not transfer ownership of Customer Data to Voltaire.

Customer grants Voltaire and its subprocessors a limited license to host, copy, process, transmit, display, transform, analyze, and otherwise use Customer Data as needed to provide, secure, support, maintain, improve, and administer the Service; comply with law; enforce these Terms; and perform obligations under an Order Form.

5.2 Customer Responsibilities

Customer is responsible for Customer Data and represents that it has all rights, consents, notices, authorizations, and legal bases needed to submit Customer Data to the Service and permit Voltaire to process it as described in these Terms and the Privacy Policy.

Customer is responsible for determining whether Customer Data is subject to any insurance, privacy, consumer protection, cybersecurity, confidentiality, records-retention, privilege, evidentiary, claims-handling, or other legal requirements. Customer is responsible for configuring and using the Service in a manner consistent with those requirements.

Customer must not submit Customer Data that Customer is not legally permitted to submit or that would require Voltaire to comply with obligations not expressly agreed in writing.

5.3 No General AI Training Without Permission

Voltaire will not use Customer Data in identifiable form to train generalized foundation models or third-party public AI models unless Customer expressly authorizes that use in writing. Voltaire may use Usage Data, de-identified data, aggregated statistics, error rates, system telemetry, and non-identifying operational signals to improve, secure, and evaluate the Service.

5.4 Feedback

If Customer or an Authorized User provides comments, suggestions, enhancement requests, corrections, or other feedback, Voltaire may use that feedback without restriction or obligation, provided Voltaire does not disclose Customer Data or Customer Confidential Information except as permitted by these Terms.

5.5 Export and Deletion

During the subscription term, Customer may export Customer Data using available Service functionality. After termination or expiration, Voltaire may make Customer Data available for export for a limited period stated in the Order Form or, if none is stated, for 30 days. After that period, Voltaire may delete Customer Data from active systems, subject to backup cycles, legal obligations, audit logs, security records, and legitimate business records.

6. AI-Assisted Claims QA; Professional Responsibility

Euclid assists with claim-file QA by surfacing potential issues, triage items, confidence-graded flags, explanations, workflow actions, and analytics. Findings may be inaccurate, incomplete, outdated, duplicative, irrelevant, or based on incomplete or incorrect Customer Data. Findings may include false positives or miss issues that a human reviewer would identify.

Customer must independently review all Findings before taking any action. Customer agrees not to use Euclid or any Finding as the sole basis for a coverage determination, denial, payment decision, settlement position, regulatory response, adverse action, or other decision that may affect a policyholder, claimant, insured, employee, or third party.

Euclid does not provide legal, regulatory, insurance, actuarial, medical, engineering, adjusting, or professional advice. Euclid is not a law firm, insurer, managing general agent, TPA, licensed adjuster, public adjuster, independent adjuster, claims administrator, or expert witness. Customer is responsible for obtaining legal, compliance, claims, engineering, medical, or other professional review when appropriate.

Carrier-specific rule packs, guidelines, forms, and workflows depend on Customer configurations, information provided by Customer, available materials, and the current state of the Service. Customer is responsible for validating that any rule pack, guideline, form, template, workflow, or configuration is current, accurate, authorized, and appropriate for Customer's use.

7. Privacy, Data Protection, and Security

Voltaire processes personal information as described in the Euclid Privacy Policy and any applicable data processing addendum, business associate agreement, or similar written data protection agreement.

Voltaire will maintain reasonable administrative, technical, and organizational safeguards designed to protect Customer Data from unauthorized access, disclosure, alteration, and destruction. Customer acknowledges that no system is perfectly secure and that Customer is responsible for secure configurations, role management, integrations, endpoint security, and Authorized User conduct.

Customer must not submit protected health information subject to HIPAA unless Customer and Voltaire have signed a business associate agreement. Customer must not submit data requiring heightened contractual, regulatory, or technical controls unless those controls are agreed in writing.

If Customer Data includes information subject to GLBA, insurance privacy laws, state privacy laws, data breach notification laws, or other sector-specific privacy or security laws, Customer is responsible for determining its obligations and ensuring that its use of the Service is permitted. Voltaire will process Customer Data as a service provider, processor, or similar role to Customer where applicable and agreed.

8. Integrations and Third-Party Services

The Service may integrate with claims management systems, document storage platforms, identity providers, communications tools, analytics tools, payment processors, AI service providers, cloud infrastructure providers, or other third-party services.

Customer is responsible for authorizing integrations, maintaining third-party accounts, reviewing third-party terms, and ensuring that Customer has the right to transmit data between the Service and third-party services. Voltaire is not responsible for third-party services, including their availability, security, performance, acts, omissions, or changes.

9. Acceptable Use

Customer and Authorized Users must not:

1. use the Service for any unlawful, harmful, deceptive, discriminatory, or abusive purpose;
2. violate insurance laws, claims-handling rules, privacy laws, data protection laws, consumer protection laws, or professional obligations;
3. use the Service to make solely automated claim, coverage, payment, denial, settlement, employment, credit, housing, healthcare, or other decisions with legal or similarly significant effects;
4. upload malware, malicious code, corrupted files, or content designed to disrupt or compromise systems;
5. interfere with, overload, probe, scan, penetration test, or disrupt the Service without Voltaire's prior written authorization;
6. attempt to bypass usage limits, security controls, access controls, rate limits, or billing mechanisms;
7. reverse engineer, decompile, disassemble, copy, scrape, crawl, benchmark, or extract the Service or Voltaire Technology except as permitted by law and these Terms;
8. use the Service to develop, train, benchmark, or improve a competing product or service;
9. remove proprietary notices or misrepresent the source of the Service or Findings;
10. share login credentials or allow unauthorized access;
11. submit Customer Data that infringes, misappropriates, or violates third-party rights;
12. use the Service in a manner that could reasonably damage Voltaire, Customer, policyholders, claimants, insureds, regulators, or third parties.

Voltaire may investigate suspected violations and may suspend access if Voltaire reasonably believes that use of the Service may violate these Terms, create security risk, create legal risk, compromise the Service, or harm Voltaire, Customer, Authorized Users, or third parties.

10. Professional Services and Custom Work

Voltaire may provide onboarding, configuration, implementation, training, custom rule-pack work, integrations, support, or other professional services under an Order Form. Unless an Order Form states otherwise, Voltaire retains ownership of all Voltaire Technology, reusable tools, templates, methods, code, know-how, generic learnings, and improvements developed in connection with professional services.

Customer owns Customer Data and Customer-provided materials. Customer grants Voltaire the rights needed to use those materials to perform professional services and provide the Service.

11. Fees, Billing, and Taxes

Customer will pay all fees stated in an Order Form or agreed checkout flow. Fees are due according to the payment terms stated in the Order Form. If no payment terms are stated, invoices are due 30 days from invoice date.

Unless otherwise stated, fees are non-cancelable and non-refundable, except as required by law. Fees exclude taxes, duties, levies, and similar governmental assessments. Customer is responsible for taxes other than taxes based on Voltaire's net income.

Voltaire may charge late fees at the lesser of 1.5% per month or the maximum rate permitted by law on overdue amounts. Voltaire may suspend access for non-payment after reasonable notice.

Voltaire may change pricing for renewal terms by providing notice before renewal. Plan changes, overage rates, and usage-based fees may apply as stated in the Order Form or pricing page.

12. Term, Renewal, Suspension, and Termination

These Terms begin when Customer first accepts them or uses the Service and continue until terminated.

Subscriptions run for the term stated in the Order Form. Renewal terms, if any, are governed by the Order Form. If the Order Form does not address renewal, subscriptions do not automatically renew unless Customer and Voltaire agree otherwise.

Either party may terminate an Order Form for material breach if the breach is not cured within 30 days after written notice. Voltaire may terminate or suspend access immediately for non-payment, security risk, suspected unlawful activity, misuse, or any violation that cannot reasonably be cured.

Upon termination or expiration, Customer's access to the Service will end, Customer must stop using the Service, and all unpaid fees become due. Sections that by their nature should survive will survive, including payment obligations, confidentiality, intellectual property, disclaimers, indemnities, limitations of liability, data export/deletion provisions, and dispute provisions.

13. Intellectual Property

Voltaire and its licensors own all right, title, and interest in and to Voltaire Technology, including all related intellectual property rights. Except for the limited access rights expressly granted in these Terms, Voltaire reserves all rights.

Customer may use Findings for Customer's internal business purposes, subject to these Terms and Customer's responsibility for human review. Voltaire retains ownership of the Service, underlying technology, models, methods, rule logic, templates, analytics, and improvements, even if developed using feedback or learnings from Customer's use, provided Voltaire does not disclose Customer Data or Customer Confidential Information except as permitted.

14. Confidentiality

"Confidential Information" means non-public information disclosed by one party to the other that is marked confidential or should reasonably be understood to be confidential, including Customer Data, business plans, pricing, security information, product roadmaps, technical information, and trade secrets.

The receiving party will use Confidential Information only to perform or exercise rights under these Terms, protect it using reasonable care, and disclose it only to personnel, affiliates, contractors, advisors, subprocessors, and representatives who need to know it and are bound by confidentiality obligations.

Confidential Information does not include information that is publicly available without breach, independently developed without use of Confidential Information, rightfully received from a third party without confidentiality obligations, or approved for release in writing.

The receiving party may disclose Confidential Information if required by law, subpoena, court order, or regulator, provided it gives reasonable notice when legally permitted and reasonably cooperates with efforts to limit disclosure.

15. Warranties and Disclaimers

Each party represents that it has authority to enter into these Terms.

Voltaire will use commercially reasonable efforts to provide the Service in a professional manner. Customer's exclusive remedy for breach of this limited warranty is for Voltaire to use commercially reasonable efforts to correct the nonconformity or, if Voltaire cannot do so, terminate the affected Order Form and refund prepaid unused fees for the affected Service.

Except as expressly stated in these Terms, the Service, Findings, trial features, beta features, documentation, and all related materials are provided "as is" and "as available." To the maximum extent permitted by law, Voltaire disclaims all warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and error-free operation.

Voltaire does not warrant that the Service will identify every QA issue, comply with every carrier guideline, prevent every claim error, prevent every kickback, satisfy every regulator, produce legally sufficient decisions, or be uninterrupted, secure, or error-free.

16. Indemnification

16.1 Voltaire Indemnity

Voltaire will defend Customer against any third-party claim alleging that the Service, as provided by Voltaire and used in accordance with these Terms, infringes a U.S. patent, copyright, or trademark or misappropriates a trade secret, and will pay damages and reasonable attorneys' fees finally awarded by a court or agreed in settlement.

Voltaire has no obligation for claims arising from Customer Data, Customer configurations, Customer-provided rules or materials, third-party services, unauthorized modifications, use outside these Terms, use after Voltaire provides a workaround or notice to stop, or combinations with items not provided by Voltaire.

If the Service becomes or may become subject to an infringement claim, Voltaire may procure continued use rights, modify or replace the Service, or terminate the affected Service and refund prepaid unused fees.

16.2 Customer Indemnity

Customer will defend Voltaire and its affiliates, officers, directors, employees, and agents against third-party claims arising from: (1) Customer Data; (2) Customer's use of the Service in violation of these Terms or law; (3) Customer's claim decisions, coverage positions, payment decisions, denials, settlements, communications, or regulatory filings; (4) Customer's integrations or third-party services; or (5) allegations that Customer-provided rules, templates, documents, or materials infringe or violate third-party rights. Customer will pay damages and reasonable attorneys' fees finally awarded by a court or agreed in settlement.

16.3 Procedure

The indemnified party must promptly notify the indemnifying party of the claim, provide reasonable cooperation, and allow the indemnifying party to control the defense and settlement. The indemnifying party may not settle a claim in a way that admits fault by the indemnified party or imposes non-monetary obligations on the indemnified party without consent.

17. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, exemplary, punitive, or enhanced damages, or for lost profits, lost revenue, loss of goodwill, business interruption, loss of data, or cost of substitute services, even if advised of the possibility.

Except for excluded claims, each party's total liability arising out of or relating to the Service, these Terms, or any Order Form will not exceed the amounts paid or payable by Customer to Voltaire for the Service giving rise to the claim during the 12 months before the event giving rise to liability.

"Excluded claims" means Customer's payment obligations, either party's infringement or misappropriation of the other party's intellectual property rights, Customer's breach of Section 9, and either party's liability that cannot be limited by law. For confidentiality, data security, and privacy claims not caused by Customer or its Authorized Users, Voltaire's total liability will not exceed two times the amounts paid or payable by Customer to Voltaire during the 12 months before the event giving rise to liability.

The limitations in this Section apply to all theories of liability, including contract, tort, negligence, strict liability, and warranty.

18. Compliance with Laws

Each party will comply with laws applicable to its performance under these Terms. Customer is responsible for laws applicable to Customer's industry, claim files, claims-handling practices, coverage decisions, communications, records, retention, regulatory deadlines, and use of the Service.

Customer will not use the Service in violation of U.S. export controls, sanctions, anti-corruption laws, or other trade restrictions. Customer represents that it is not located in, organized under the laws of, or ordinarily resident in a country or region subject to comprehensive U.S. sanctions and is not on a restricted party list.

19. Publicity

Unless Customer opts out in writing, Voltaire may identify Customer as a Euclid customer using Customer's name and logo in customer lists, pitch decks, and website materials. Voltaire will not issue a press release or case study about Customer without Customer's prior written consent.

20. Changes to the Service and Terms

Voltaire may improve, modify, or discontinue features of the Service from time to time. Voltaire will not materially reduce core paid functionality during a subscription term without reasonable notice or a reasonable substitute.

Voltaire may update these Terms by posting an updated version or providing notice. Updates take effect on the date stated in the updated Terms. For paid subscriptions, material adverse changes will apply at renewal unless required earlier by law, security, or operational necessity. Continued use after changes take effect constitutes acceptance.

21. Governing Law and Disputes

These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-law rules. The parties consent to exclusive jurisdiction and venue in the state and federal courts located in Clark County, Nevada, for disputes arising out of or relating to these Terms or the Service, except that either party may seek injunctive or equitable relief in any court of competent jurisdiction for misuse of intellectual property, unauthorized access, or breach of confidentiality.

Before filing a claim, the parties will attempt in good faith to resolve the dispute through business escalation for at least 30 days, unless emergency relief is needed.

22. General Terms

Neither party may assign these Terms without the other party's prior written consent, except to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of substantially all assets. Any prohibited assignment is void.

Neither party is liable for delay or failure caused by events beyond reasonable control, including acts of God, natural disasters, labor disputes, internet or hosting failures, war, terrorism, civil unrest, government action, or widespread outages.

The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, fiduciary, or employment relationship.

If any provision is unenforceable, the remaining provisions remain in effect. Failure to enforce a provision is not a waiver. These Terms, together with any Order Form and applicable data protection agreement, are the entire agreement regarding the Service.

23. Notices and Contact

Operational notices may be provided through the Service, by email, or to the account administrator. Legal notices to Voltaire must be sent to legal@euclidqa.com and to the mailing address above.

Questions about these Terms may be sent to legal@euclidqa.com.